When you first sign up for Lemon Squeezy, your store will be in test mode. Before selling any products, you will need to enable live mode for your store.

You can do this by clicking the “Activate your store” button in the sidebar. There are two steps to the activation process:

1. Fill in a short questionnaire about your business and customers
2. Verify your identity

Once submitted, approvals typically happen in 2-3 business days. We recommend you answer the questions honestly and provide as much information as possible.

Why do I have to activate my store?

One of the biggest benefits of using Lemon Squeezy, is we act as the merchant of record on your behalf. This is important when selling digital products, software/SaaS, online courses, etc. It’s easy to go cross-border with your payments, and before you know it, you are stuck worrying about tax compliance, fraud, and much more.

Lemon Squeezy takes care of all those headaches for you as the merchant of record. For this reason, Lemon Squeezy reviews every store to run KYC & KYB checks to ensure the validity of your business and that the products you’re selling are aligned with our terms & acceptable use policies.

What types of stores do you approve?

We approve most stores selling digital goods that can be fulfilled by Lemon Squeezy (e.g. eBooks, PDFs, design assets, photos, audio, video, etc.) as long as they are not prohibited.

We typically do not approve stores selling services or goods fulfilled outside of Lemon Squeezy (e.g. physical goods, design services, rentals, access to private telegram groups, etc). However, there are some exceptions to this rule. Businesses using subscriptions and/or license keys to manage fulfilment (e.g. SaaS/software companies, premium courses, membership sites, etc.) are typically allowed.

What is the wait time for new applications?

Thank you for submitting your application!

We appreciate your interest in using Lemon Squeezy where we power payments for thousands of software companies globally. Our team is dedicated to reviewing your application carefully to ensure we understand the nature of your business and what you're selling. While we strive to complete this quickly, the time can vary. Rest assured, we are working diligently to get back to you soon.

Thank you for your patience and understanding. We look forward to being a part of your journey!

What countries does Lemon Squeezy support?

We currently support a range of countries, and you can find the full list in our detailed documentation here.

At Lemon Squeezy, we are committed to expanding our reach and continuously adding support for new countries. If your country is not on our list, please don't hesitate to reach out to us. Your feedback is valuable, and it helps us prioritize and track the demand for support in different regions.

Thank you for your interest and for helping us grow our global community!

What if my application is not approved?

We understand that receiving a notification that your application was not approved can be disappointing. Our application process is rigorous, as we carefully consider many factors to ensure compliance, support for different countries, and compatibility with the types of businesses and products we support.

However, this decision is not the end of the road. If you believe there was a mistake or if there have been changes to your business that might address any issues, we encourage you to resubmit your application. We value your interest and are here to support you throughout this process.

Thank you for your understanding and patience. We look forward to the possibility of working with you in the future.

Why is my application still pending?

We understand that waiting for an application decision can be challenging, and we want to keep you informed. Your application may remain in a pending state for a couple of reasons:

• High Demand: Due to the popularity of our services, we may experience a high volume of applications. Rest assured, our team is working diligently to review and process each application as quickly as possible.
• Risk Assessment: As part of our thorough review process, we conduct a comprehensive risk assessment for each application. This helps ensure the safety and security of our platform and community. While this step can sometimes extend the review period, it is essential to maintaining our high standards.
• Product Support: Our platform supports a wide range of products and services. However, some applications may stay pending with the potential of being denied if they fall outside our current scope of supported products. We are continuously working to expand our capabilities and welcome your feedback. If your product is not currently supported, please reach out to us. Your input helps us prioritize future updates and enhancements.
• Country Support: In some cases we are unable to support your country at this time. We are actively working to expand our reach, and your application helps us prioritize new regions.

We appreciate your patience and understanding. If you have any questions or need further assistance, please feel free to reach out to us. Thank you for being a part of our community!