Verify Your Identity
To ensure the security of your account and the safety of your customers, we require new merchants to verify their identity before they can start selling products.
To verify your identity, head to the General Settings page in your Lemon Squeezy dashboard and click on the “Verify your identity” button. You will be asked to provide some personal information and upload a photo of your government-issued ID.
Once your identity has been verified and your store has been activated, you will be able to start selling products on Lemon Squeezy. If you have any questions or need assistance with the verification process, please contact our support team.
Account re-verification
At Lemon Squeezy, we prioritize the security and integrity of your personal information. To continue providing you with the best possible service, we need to periodically ensure that our records are accurate and up to date. As part of this ongoing effort, we require some customers to re-verify their accounts.
Why is re-verification necessary?
Enhanced Security
In an era where cyber threats are continually evolving, re-verification helps us maintain the highest security standards. Confirming your information ensures that only authorized individuals have access to your account, protecting you from potential fraud or unauthorized access.
Regulatory Compliance
Financial institutions and service providers are subject to stringent regulatory requirements. Re-verification helps us comply with laws and regulations designed to safeguard your personal information and prevent illegal activities such as money laundering and identity theft.
Accuracy of Information
Over time, your personal details may change. Re-verification allows us to keep your information current, ensuring that we can contact you promptly with important updates, changes to our services, or other account-related issues.
Improved Customer Service
Up-to-date information enables us to provide better support tailored to your needs. Accurate data helps us resolve issues more efficiently and personalize your experience with our services.
What you need to do
Log in to your account
Please log in to your account using your usual credentials.
Verify your information
Follow the prompts to review and confirm your personal details. You may need to provide proof of identity and other relevant documents.
Update any changes
If there have been any changes to your personal information (e.g., address, phone number, email), please update them accordingly.
Complete verification
Once all information is verified and updated, submit the form to complete the re-verification process.
Deadline for re-verification
Please complete the re-verification process to re-enable all payouts for your store. Failure to do so will result in a pause to payouts from your account until verification is completed. We appreciate your prompt attention to this matter.
Contact us
If you have any questions or require assistance with the re-verification process, please do not hesitate to contact our customer support team. We are here to help you through every step of the process.
Frequently asked questions
Why is identity re-verification necessary?
- Security: Re-verification helps protect your account from unauthorized access and potential fraud.
- Regulatory compliance: It ensures we comply with legal requirements to prevent illegal activities like money laundering and identity theft.
- Accuracy: It allows us to keep your personal information up to date, ensuring effective communication and service.
How often do I need to re-verify my identity?
The frequency may vary but is typically required when you create a new store or when significant changes occur in your account.
What information do I need to provide for re-verification?
Personal identification documents such as a driver’s license, passport, or other government-issued ID may be required. Additional information may also be requested.
How long does the re-verification process take?
The process is usually instant but may take up to 2-3 business days in some cases.
What happens if I don’t re-verify my identity?
Failure to re-verify will result in a pause of payouts and pay-ins to your store. Your account will be temporarily disabled until the process is completed.
Is my information secure during the re-verification process?
Yes, your information is protected using advanced security measures. We take your privacy and data security seriously and ensure that all information provided during re-verification is securely stored and handled.
What should I do if I encounter issues during re-verification?
If you experience any difficulties or have questions, please contact our customer support team. We are here to assist you.
Why do you need my updated contact information?
Keeping your contact information current allows us to communicate important updates, changes to our services, and account-related information promptly. It also helps in resolving any issues that may arise more efficiently.
Can I opt-out of re-verifying my identity?
Re-verification is mandatory to ensure the security and accuracy of your account information. Opting out may result in limited access to your account or services.
Will I be notified when it’s time to re-verify my identity?
Yes, you will receive a notification via email if you are required to re-verify your identity.
Is re-verification required for all account types?
Yes, re-verification is required for all account types to ensure the security and integrity of our services across the board. This includes Affiliate sellers.
Will my buyers see this information?
No. Re-verification is for internal purposes only. All your information is kept securely, and none your personal information will be divulged to buyers.
If you have any other questions or need further assistance, please feel free to reach out to our customer support team.